PARTSERVE CHANNEL SUPPORT
Engineering Services in Sandton

Our company name is a reflection of our commitment to the Southern African IT services channel. We have been serving the needs of the Services channel for many years and are ready to serve you today and into the future. PartServe was founded in 1999 and offers a range of services, which can be summarised into 5 areas. PartServe has the channel and infrastructure to dispose of such equipment. We have branches to service the rest of the country in Cape Town, Durban, Port Elizabeth and Bloemfontein. Our investment in inventory exceeds R8 million and we currently hold in excess of 12000 line items in stock. All inventory in the warehouse is labelled and bar-coded on receipt enabling accurate picking and zero inventory variance. PartServe is a specialist in the sourcing of obsolete parts from around the world. PartServe also offers second user parts; when the original (new) parts, have been discontinued by the manufacturer. When a company does a technology refresh of their IT equipment, there is always the problem of how to recover the asset value of the old equipment and to find a way of disposing of this equipment quickly and effectively. PartServe Channel Support offers two solutions for the disposal of this equipment. Upon receipt and inspection of equipment, a report of any defects is issued. PartServe absorbs the inventory risk during the sale cycle. Product is sorted and tested to verify functionality and specifications are confirmed. If product has value in the marketplace, it will be sold at fair market value and a negotiated percentage of the proceeds will be returned to you upon completion of the sale. If there is no value, then the product is scrapped and disposed of. Environmentally safe disposal of non-marketable assets, a certificate of destruction will be issued for each unit that provides indemnification for you against liability. Hard Disc Data Wiping, data is cleansed via an overwrite process to meet customer’s requirements. Packing and Transportation, PartServe can arrange to collect and transport your packed equipment from anywhere in South Africa. Upon receipt in our inventory system we sort the equipment into two categories: Refurbishment: During refurbishment assets are tested, cleaned and packed. We market refurbished items to our extensive database of dealers. These reports are most useful when a shared revenue agreement has been reached. All refurbished product is stored and distributed from our central locations in Johannesburg, Cape Town, Durban, Bloemfontein and Port Elizabeth. The programme was designed to make product warranty failures a surprisingly easy experience. The unit will undergo a simple testing procedure that lasts no longer than 5 minutes. If the unit is found to be faulty the customer product is immediately replaced with a refurbished unit. Upgrade programme In addition to the warranty programme PartServe also runs an upgrade programme for some vendors whereby competitive product can be upgraded to that product priced at less than the cost of consumables. These products are supplied on an exchange or non-exchange basis. Exchange parts are available on an advance exchange basis. Once supplied, advance exchange parts are then managed on a pool stock basis. Clients can also purchase advance exchange parts by paying a core charge and then returning the qualifying faulty exchange part.