DOCUMENT EXCELLENCE
IT Services in Sandton

Document Excellence (DocX) is a Xerox authorised partner and one of Johannesburg’s premier suppliers of document management and office automation products. We commit to delivering Dynamic Sustainable Solutions. We ensure a high code of ethics and Comprehensive Acknowledgement of Accountability and Security. Document Excellence has devoted themselves to the sales and maintenance of Xerox printers and office equipment for almost 10 years, using their innovative and strong business model. John Goldie and his major accounts team, with over 30 years’ experience combined, has led Document Excellence from good, to great. Specialising in document management, turnkey printing solutions and office management, DocX has led the market in cost-effective document management solutions. Document Excellence does not compromise when it comes to providing document management services, support, and pioneering ideas in the office industry. They ensure you have the latest printing and copying products at the best possible prices. The modern office has become a complicated environment and DocX ensures that their clients’ printers and copiers are always available, and that printer supplies and office consumables are on-hand, from stationary to toner, to software and hardware. Client retention is their focus and client satisfaction is what they achieve. They manage print services, printers, scanners, faxes, scan to email, office stationery, toners, PABX, cabling, and security cameras. Document Excellence has over 100 years’ combined sales experience, they have been awarded Bytes Document Solutions concessionaire of the year, and are also a platinum partner for Xerox. Document Excellence has devoted themselves to the sales and maintenance of Xerox printers and office equipment for 12 years, using their innovative and strong business model. John Goldie and his Major accounts team with over 30 years’ experience combined has led Document Excellence from good, to Great. Specialising in document management, turnkey printing solutions and office management, DocX have led the market in cost-effective document management solutions. Our customer-orientated focus to our business practices is exemplified through our exclusive service centre which provides clients with a highly skilled and proficient support service for all office equipment sold. In this department we are able to oversee both hardware and integrated software solutions on our client’s behalf. This is achieved through our managed print services team who work tirelessly to ensure that the client’s business and print environment are running at optimum levels at all times. Additionally, we are able to provide clients with both on-site and remote support through software applications installed on the printer’s network. This process also allows for preventative maintenance, boosting our customers print efficiency and solving problems at a faster rate. Our workforce is available to book your service call and manage your needs and expectation for a great service experience. A Service Level Agreement is a contract between Doc X and the end user that defines the level of service expected from the service provider and as such we expect nothing but the best for our customers and will endeavour to provide amazing service at all times. We have various levels of SLA’s dependent on your service and timeline requirements to ensure and guarantee uptime. Our highly trained staff and specialised technicians will ensure the best quality workmanship and professionalism to best support every part of the Doc X service experience. Giving our customers the reassurance that our services and product offering is cost effective and of a high quality.