Callforce Direct
Recruitment Agencies in Sandton

We believe that we can make a difference by focusing on doing the right things right, with a never ending focus on the wellbeing of our employees, our clients, our agents and our candidates. We do so by investing in talent development and innovation. We plan our work and work our plan, with rigor and discipline. To improve the lives of the South African people through sustainable job creation throughout the country, which promotes economic development in Africa and empowers people to grow. Our purpose is growing people beyond their wildest dreams. People always come first at CallForce and they deserve our fanatical support! As professionals we believe that Focus, Discipline and Structure are the foundation of flexibility. We value open transparent communication and teamwork! We are very grateful to work with some of these amazing partners. Enabling you to focus on your core competencies by entrusting us to manage projects, non-core but important functions and services from end to end. We focus on BPO projects that have a fairly high degree of complexity or priority in our client's value chain. It is our objective to assimilate and learn as much as we can from our clients internal operations, redesign the process to gain higher levels of efficiency and effectiveness, implement a customised solution and then continuously refine that process until we create the optimum result possible. We have been highly successful with this approach which has resulted in CallForce working with local and international clients who are striving for service, sales or process excellence. Niche BPO Services: These are specific to clients who are outsourcing a project or process with a high degree of complexity such as legal process outsourcing. Specialised BPO Services: We design unique BPO services for our clients which allow us to deliver exceptional back office, service or sales support to high or priority customers. We aim to assist our clients to create BPO services that optimise the client experience creating true differentiation from their competitors. This coupled with innovative thinking and quick implementation both initially during the start up phase of a campaign as well as in the stages thereafter, ensure high levels of speed to productivity as well as performance enhancement. It is our intention to challenge the status quo withing the Business Process Services sector by finding new and innovative ways to deliver services or design processes that make our clients more competitive and effective. We welcome the opportunity to partner with you to create champion challenger campaigns where we can explore and co-create solutions that fundamentally change and optimise the way our clients currently do business. Outsourced Operations: CallForce will provide a dedicated outsourced off site solution which includes infrastructure, hardware, telephony, staff, training, performance management and analytics. Insourced Operations: We will manage your operation onsite using your infrastructure and hardware to deliver quality operational service delivery while providing all operational management, staff, training and performance management. Operational Management: CallForce will provide all operational management services in accordance with the key performance areas outlined. Training: We will provide training utilising our own trainers or the required specialists partners to ensure staff are equipped with the necessary skills to provide exceptional performance. HR Management: CallForce will ensure we have a motivated and high performing team as we are committed to managing, mentoring and coaching thereby encouraging higher levels of commitment, productivity and enthusiasm.